How Can We Help You Today?
We're here to make your Popsigns experience effortless. Whether you're placing your first order, customizing a design, or tracking a shipment — you'll find clear answers and helpful guides below.
Can't find what you're looking for? Our support team responds within 24 hours.
Browse by Topic
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Getting Started
Browse Getting StartedNew to Popsigns? Start here. Learn how to browse designs, customize your signs, and place your first order with confidence.
Popular Articles:
- How to Place an Order
- How to Customize Your Design
- Understanding Size Options
- Choosing the Right Material
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Design & Customization
Browse Design HelpUpload logos, match colors, add text, and create signs that perfectly match your vision. Our design team is here to help.
Popular Articles:
- How to Upload Your Logo
- Matching School or Brand Colors
- Adding Names & Dates
- Custom Design Services
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Orders & Shipping
Browse Shipping InfoTrack your order, understand shipping times, and learn about rush production options. We ship fast and keep you updated.
Popular Articles:
- Order Tracking
- Shipping Times & Costs
- Rush Production Options
- International Shipping
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Returns & Support
Browse Support InfoNeed to return an item? Have a question about your order? We're here to help with returns, exchanges, and any issues.
Popular Articles:
- Returns & Exchanges Policy
- Damaged or Defective Items
- Contact Support
- Bulk Order Support
Quick Access
Frequently Asked Questions
How long does it take to receive my order?
Standard production: 2 business days + shipping (3-5 days via USPS/UPS)
Rush production: 1-2 business days + expedited shipping available
Most orders arrive within 5-8 business days from order date. Order by noon EST for same-day processing.
Can I customize signs with my logo and colors?
Absolutely! Upload your logo, specify brand colors (Pantone or hex codes), and add custom text. Our design team will create a proof for your approval before printing. Customization is included at no extra charge.
What is your return policy?
We offer a 30-day return window for unused, undamaged signs in original packaging. Custom/personalized signs are final sale. Damaged or defective items are replaced at no charge. View full policy →
How do I track my order?
You'll receive a tracking number via email once your order ships (usually 2 business days after order placement). Use the tracking link in your email or visit our Order Tracking page.
Do you offer bulk discounts?
Yes! Volume pricing is available for orders of 10+ signs. Churches, schools, businesses, and event planners save on larger orders. Contact us for a custom quote →
Still Have Questions?
We're Here to Help
Can't find the answer you're looking for? Our friendly support team is standing by to help with orders, designs, shipping, or any questions.
Contact Options:
- Email: hello@popsigns.co (24-hour response)
- Phone: +1 (626) 869-7677 (Mon-Fri, 9am-5pm EST)
- Live Chat: Available during business hours
Average Response Time: Under 4 hours